Privacy notice

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This Privacy Notice describes how we collect and process your personal information through Lord Charles websites, products, services and online stores that reference this Privacy Notice (together “Lord Charles Services”). Controllers of Personal Information. EU-US and Swiss-US Privacy Shield What Personal Information About Customers Does LCDC Global Ltd Collect? For What Purposes Does LCDC Global Ltd Process Your Personal Information? What About Cookies? Does LCDC Global Ltd Share Your Personal Information? How Secure Is Information About Me? What About Third-Party Advertisers and Links to Other Websites? What Information Can I Access? What Choices Do I Have? Are Children Allowed to Use LCDC Global Ltd Services? How Long Do We Keep Your Personal Information? Contacts, Notices and Revisions Related Practices & Information Controllers of Personal Information LCDC Global Ltd at 313 Billet road, Suite 126 Higham Hill JSC, London, United Kingdom, E17 8HY is data controller of personal information collected and processed through Lord Charles websites. Details can be found here.

EU-US and Swiss-US Privacy Shield

LCDC Global Ltd participates in the EU-US and Swiss-US Privacy Shield frameworks. Click here to learn more.

What Personal Information About Customers Does LCDC Global Ltd Collect?

We collect your personal information in order to provide and continually improve our products and services. Here are the types of information we gather: a) most of our projects require minimal information about you. Mostly your email and your name. We do not share any information about you with any 3rd parties. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We use this safe software on all our projects that require any kind of registration. b) delivery companies: If you applied for physical product we provide information to delivery company for succesful delivery of your order. It means we provide neccessary information such as Name, Address, Phone (if provided). We use delivery company for example Royal Mail or any other to give you the fastest and safe way of delivery of your order. c) Payment services: Most of our projects are on paid basis. We use Stripe services to keep your payment information safe. We do not store customer credit card details nor do we share customer details with any 3rd parties. More about Stripe d) Our projects use cookies via Google Analytics we could provide and improve our services, content of our websites or products for you. We do not share any personal information with Google and Google doesn‘t share personal information about you with us. More about Google Analytics

For What Purposes Does LCDC Global Ltd Process Your Personal Information?

We process your personal information to operate, provide, and improve the Lord Charles websites that we offer our customers. These purposes include: Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. Provide, troubleshoot, and improve Lord Charles websites. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Lord Charles websites. Communicate with you. We use your personal information to communicate with you in relation to Lord Charles websites via different channels (e.g., by phone, email, chat). Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. To learn more, please read our Interest-Based Ads notice (for LordCharles.cz website only). Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, LCDC Global Ltd, and others. Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

What About Cookies?

To enable our systems to recognise your browser or device and to provide Lord Charles websites to you, we use cookies. For more information about cookies and how we use them, please read our Cookies Notice.

Does LCDC Global Ltd Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. LCDC Global Ltd shares customers’ information only as described below and with Lord Charles websites. and the subsidiaries that LCDC Global Ltd. controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Lord Charles websites. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party. Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws. Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that LCDC Global Ltd or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. Protection of LCDC Global Ltd and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of LCDC Global Ltd, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information. Transfers out of the European Economic Area. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. How Secure is Information About Me? We design our systems with your security and privacy in mind. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. Be sure to sign off when you finish using a shared computer. For more information on how to sign off click here.

What About Third-Party Advertisers and Links to Other Websites?

Lord Charles websites may include third-party advertising and links to other websites. Third party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising at Lord Charles websites, including interest-based ads, please read our Interest-Based Ads notice. To adjust your advertising preferences, please go to the Advertising Preferences page.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, Premium membership, household settings, and purchase history in the “Your Account” section of the website.

What Choices Do I Have?

If you have any questions or objection as to how we collect and process your personal information, please contact our Customer Service. Many of our Lord Charles websites also include settings that provide you with options as to how your information is being used. As described above, you can choose not to provide certain information but then you might not be able to take advantage of many of the Lord Charles websites. You can add or update certain information on pages such as those referenced in the Information You Can Access? section. When you update information, we usually keep a copy of the previous version for our records. If you don’t want to receive e-mail or other communications from us, please adjust your Customer Communication Preferences. If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or your device. If you don’t want to see interest based-ads, please adjust your Advertising Preferences. The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Because cookies allow you to take advantage of some essential Lord Charles websites, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any services that require you to Sign in. For more information about cookies, see our Cookies Notice. If you want to browse our websites anonymously, you may do so by logging out of your account here and disabling cookies on your browser. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose. You will also be able to opt out of certain other types of data processing by updating your settings on the applicable Lord Charles websites(e.g., in “Manage Your Content”) application. For more information click here. In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact Customer Service

Are Children Allowed to Use Lord Charles websites?

Lord Charles websites don’t sell products for purchase by children. If you’re under 18, you may use Lord Charles websites only with the involvement of a parent or guardian.

How Long Do We Keep Your Personal Information?

We keep your personal information to enable your continued use of Lord Charles websites, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.
Contacts, Notices & Revisions
If you have any concern about privacy at Lord Charles websites or want to contact one of our data controllers, please contact us with a thorough description and we will try to resolve the issue for you. Further, the data protection officer for the above mentioned data controllers can be contacted at headquarters at lcdcglobal.uk. You can file a complaint with our principal supervisory authority, or with a local authority. Our business changes constantly and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. Related Practices & Information Conditions of Use and Sale Help Desk Most Recent Purchases Your Profile and Community Guidelines Examples of Information Collected

Information You Give Us When You Use Lord Charles websites

You provide information to us when you: search for products or services; place an order through Lord Charles websites; download, stream, view, or use content on a device, or through a service or application on a device; provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile; upload your contacts; configure your settings on, provide data access permissions for, or interact with your device or another Lord Charles websites; As a result of those actions, you might supply us with such information as: your name; address and phone number; payment information; your age; your location information; people to whom purchases have been dispatched; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; information and documents regarding identity and standing; corporate and financial information; credit history information; VAT numbers.
Automatic Information
Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; the location of your device or computer; content interaction information, such as content downloads, streams, and playback details including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider; device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures; purchase and content use history the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/ or content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), phone numbers used to call our customer service number. We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes. Information From Other Sources Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; information about your interactions with products and services offered by our subsidiaries; search results and links, including paid listings (such as Sponsored Links); information about internet-connected devices and services that you’ve linked with Alexa; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Lord Charles websites include: status of recent orders (including subscriptions); your complete order history; personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences, address book and 1-Click settings); payment settings (including payment card information and gift voucher, gift card and cheque balances); e-mail notification settings (including Product Availability Alerts, Deliveries, Special Occasion Reminders, and newsletters); Your Profile (including your product Reviews, Recommendations, Reminders and personal profile).

EU-US and Swiss-US Privacy Shield

LCDC Global Ltd and certain of its controlled UK affiliates (together, LCDC Global Ltd, or “We”) participate in the EU-US and Swiss-US Privacy Shield Frameworks regarding the collection, use, and retention of personal information from European Union member countries, the United Kingdom, and Switzerland. We have certified with the Department of Commerce that we adhere to the Privacy Shield Principles. To learn more about the Privacy Shield Principles, see here. If you have any inquiries or complaints about our handling of your personal data under Privacy Shield, or about our privacy practices generally, please contact us at: headquarters at lcdcglobal.uk We will respond to your inquiry promptly. If we are unable to satisfactorily resolve any complaint relating to the Privacy Shield, or if we fail to acknowledge your complaint in a timely fashion, you can submit your complaint to TRUSTe, which provides an independent third-party dispute resolution service based in the United States. TRUSTe has committed to respond to complaints and to provide appropriate recourse at no cost to you. To learn more about TRUSTe’s dispute resolution services or to refer a complaint to TRUSTe, visit here. If neither LCDC Global nor TRUSTe resolves your complaint, you may pursue binding arbitration through the Privacy Shield Panel. To learn more about the Privacy Shield Panel, see here. As explained here we sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information received under the Privacy Shield to a third party, the third party’s access, use, and disclosure of the personal data must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage. You can review our Privacy Shield registration here. We may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.